SNSYS for Medical Practices

Your waiting room is full.
Your phone line is fuller.

Patients call for refills, results, scheduling, and insurance questions. Your staff juggles the phone while managing the people in front of them. SNSYS answers every call, recovers patient balances, and tracks who's overdue for follow-up.

See how it works
The reality

Medical practices lose patients in silence.

No one complains. They call, sit on hold, and book with the practice that picks up. You never know they tried.

30%
of patient calls go unanswered during peak hours
Staff is rooming patients, verifying insurance, processing co-pays. The phone becomes the thing nobody has time for.
Medical Group Management Association
$83K
average outstanding patient AR per practice
Copays, deductibles, and self-pay balances that compound monthly. Most practices don't chase anything under $200.
MGMA Benchmarking
68%
of patients will switch providers over a poor phone experience
Long hold times, voicemail, and unreturned calls. Patients don't complain - they just don't come back.
Accenture Health Survey
Monday, 8:15 AM

The phones light up the moment you open. A patient needs a refill. Another is calling about lab results. A new patient referral from a specialist wants to schedule their first visit. Your front desk has two people checking in and an insurance verification on hold.

With SNSYS, the AI routes the refill request to your EHR message queue, tells the results caller that their doctor will call by end of day, and books the new referral into your next available slot - all simultaneously. Your staff never touches the phone.

This is not a rare morning. It is every Monday. Every post-holiday. Every flu season. The practices that answer every call keep their patients. The ones that don't lose them to the group down the street that picks up on the first ring.

What changes

Three modules that transform your practice.

SNSYS is a platform with seven modules. These are the three that hit hardest for medical.

AI Receptionist

Triage the phone. Not your staff.

Every call answered instantly. Refills routed, appointments booked, emergencies escalated. Your front desk handles the patients in front of them while the AI handles the ones on the line.

  • Routes prescription refill requests directly to your pharmacy or EHR queue
  • Books appointments by provider, location, and insurance type
  • After-hours triage routing to on-call physician
  • Texts patients prep instructions, office directions, and intake forms mid-call
from $149/mo
100%
call answer rate
Every call answered instantly. Refills routed, appointments booked, emergencies escalated.
Revenue Recovery

Recover balances without burning bridges.

Patient balances pile up because nobody has time to call. SNSYS reaches out from your practice number - friendly, not aggressive - and makes it easy for patients to pay with a single tap. Performance-based. You pay nothing unless we collect on outstanding patient balances.

  • Outreach from your practice number - friendly, not aggressive
  • Texts payment links patients can tap and pay in seconds
  • Automated escalation: reminder at 30 days, follow-up at 60, final at 90
  • Live sync with your billing system for real-time tracking
performance-based
$0
upfront cost
Performance-based. You pay nothing unless we collect on outstanding patient balances.
Customer Intel

Know which patients are falling through the cracks.

SNSYS tracks every patient touchpoint: calls, visits, cancellations, no-shows. When a chronic care patient misses a follow-up or a new patient never reschedules, the system flags it and acts. Your staff stops guessing and starts working from real data.

  • Flags patients overdue for annual physicals, follow-ups, and screenings
  • Tracks visit patterns to identify at-risk patients before they disengage
  • New staff inherits full patient interaction history on day one
  • No separate CRM - profiles build from calls, visits, and check-ins
from $99/mo
40%
of chronic care patients
miss at least one recommended follow-up per year. Most practices don't catch it.
Everything connects

The rest of the platform.

AI Receptionist, Revenue Recovery, and Customer Intel are the highest-impact modules for medical. But the full platform covers every layer of your practice.

Security + Sensors
HIPAA-grade camera systems and environmental monitoring for medication storage areas.
Smart Access
After-hours lab access, staff entry management, patient document pickup.
Guest WiFi
Capture patient contact info passively from waiting room connections.
Managed Network
Secure, HIPAA-conscious network infrastructure. We own and manage every device.
Business Website
Professional website built and managed for your business. SEO-optimized, mobile-first, always up to date.
Growth Engine
Automated marketing campaigns, review generation, and customer re-engagement. Powered by your data.

Ready to take the phone off your staff's plate?

One conversation. We'll show you what changes on day one.

(475) 264-4979
or
Book a Free Assessment