Competitive Landscape

From Klarna's very public pivot back to human agents to a wave of vertical voice AI startups, the customer service AI landscape is fracturing fast. Here's who's

The AI voice agent landscape is rapidly evolving as major companies like Klarna pivot strategies while specialized players target specific industries.

Major companies are reshaping customer service with AI agents, but the results reveal surprising patterns about when automation works—and when it doesn't.

The AI voice assistant market is splitting between enterprise giants cutting jobs and nimble startups serving small businesses—with wildly different outcomes.