Terms of Service

Effective Date: February 5, 2026

Welcome to SNSYS. These Terms of Service ("Terms") govern your access to and use of the website located at snsys.ai and all related services, products, and platforms provided by SNSYS ("we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.

1. Acceptance of Terms

By creating an account, accessing our platform, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using our services on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case "you" refers to that entity.

2. Description of Services

SNSYS provides a unified business infrastructure platform designed to operate, monitor, and grow your business. Our services may include, but are not limited to:

• AI Receptionist -- Intelligent call handling, routing, appointment booking, and automated follow-up communications.
• Smart Access -- AI-verified entry systems that integrate with scheduling and calendar platforms.
• Security Cameras -- Enterprise-grade camera systems with 24/7 monitoring, motion detection, and real-time alerts.
• Guest WiFi -- Managed guest WiFi networks with customer data capture and engagement capabilities.
• Revenue Recovery -- AI-powered outbound communications to recover overdue invoices and outstanding balances.
• Customer Intelligence -- Customer recognition, visit tracking, preference profiling, and automated re-engagement.
• Networking -- Full-stack managed network infrastructure including WiFi, switching, and routing.
• Analytics & Insights -- Unified dashboards and reporting across all platform services.

We reserve the right to modify, suspend, or discontinue any part of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of our services.

3. User Accounts and Responsibilities

To access certain features of our platform, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information to keep it accurate and complete.
• Maintain the security and confidentiality of your login credentials.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately of any unauthorized use of your account or any other breach of security.

You are solely responsible for any activity that occurs through your account, whether or not authorized by you. We reserve the right to suspend or terminate your account if any information provided proves to be inaccurate, false, outdated, or incomplete.

4. SMS and Text Messaging

Certain SNSYS services include transactional SMS and text messaging capabilities sent on behalf of businesses that use our platform ("Client Businesses") to their existing customers ("End Users"). By using the SNSYS platform, Client Businesses acknowledge and agree to the following:

• Transactional Messages Only. SMS messages sent through the SNSYS platform are transactional in nature, including but not limited to: call summaries following AI-answered phone calls, appointment confirmations and reminders, invoice and payment reminders, and service follow-ups. SNSYS does not send unsolicited marketing or promotional messages.
• Client Business Responsibility. Client Businesses are responsible for ensuring they have obtained proper consent from their End Users before enabling SMS features through the SNSYS platform. By activating SMS capabilities, the Client Business represents and warrants that its End Users have consented to receive transactional text messages related to the services provided by the Client Business.
• Caller-Initiated Communications. When an End User voluntarily calls a phone number operated by a Client Business through the SNSYS platform, the End User's phone number is captured via caller ID. A single transactional follow-up text message (such as a call summary or appointment confirmation) may be sent to that number. The act of voluntarily calling the business constitutes consent to receive this transactional follow-up.
• Opt-Out. End Users may opt out of receiving text messages at any time by replying STOP to any message received. Upon opting out, no further messages will be sent to that number. End Users may also reply HELP for assistance.
• Message Frequency. Message frequency varies based on the services used by the Client Business. Typical usage is 1 to 5 messages per interaction (e.g., one call summary, one appointment reminder).
• Message and Data Rates. Standard message and data rates from the End User's wireless carrier may apply to messages sent and received through the SNSYS platform.
• No Warranty of Delivery. SNSYS does not guarantee the delivery of any text message. Delivery is subject to the policies and technical capabilities of the End User's wireless carrier.

5. Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use our services in any way that violates any applicable federal, state, local, or international law or regulation.
• Use our services to transmit any unsolicited or unauthorized advertising, promotional materials, spam, or any other form of solicitation.
• Impersonate or attempt to impersonate SNSYS, an SNSYS employee, another user, or any other person or entity.
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of our services, or which may harm SNSYS or users of the services.
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of our services, servers, or networks connected to our services.
• Use any robot, spider, scraper, or other automated means to access our services for any purpose without our express written permission.
• Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying algorithms of our platform.

6. Intellectual Property

The SNSYS platform, including all content, features, functionality, software, designs, text, graphics, logos, icons, images, audio clips, and data compilations, is owned by SNSYS or its licensors and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

The SNSYS name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of SNSYS. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on our platform are the trademarks of their respective owners.

These Terms do not grant you any right, title, or interest in our services, content, or trademarks. Any feedback, suggestions, or ideas you provide to us regarding our services may be used by us without any obligation to compensate you.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SNSYS, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of, or inability to access or use, our services.
• Any conduct or content of any third party on our services.
• Any content obtained from our services.
• Unauthorized access, use, or alteration of your transmissions or content.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

8. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, SNSYS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

SNSYS DOES NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED. SNSYS DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF OUR SERVICES IN TERMS OF ACCURACY, RELIABILITY, OR OTHERWISE.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM SNSYS OR THROUGH OUR SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

9. Indemnification

You agree to defend, indemnify, and hold harmless SNSYS, its affiliates, licensors, and service providers, and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms.
• Your use of our services, including but not limited to any data or content transmitted or received by you.
• Your violation of any third-party rights, including without limitation any intellectual property, privacy, or proprietary rights.
• Any claim that your use of our services caused damage to a third party.

This defense and indemnification obligation will survive the termination of these Terms and your use of our services.

10. Termination

We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms. Upon termination, your right to use our services will immediately cease.

If you wish to terminate your account, you may do so by contacting us at [email protected]. Upon termination, we may retain certain information as required by law or for legitimate business purposes.

All provisions of these Terms which by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Connecticut, United States, without regard to its conflict of law provisions. Any legal suit, action, or proceeding arising out of or related to these Terms or our services shall be instituted exclusively in the federal or state courts located in the State of Connecticut. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

12. Dispute Resolution

Any dispute arising out of or relating to these Terms or our services shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue resolution through binding arbitration administered in accordance with the rules of the American Arbitration Association, with the arbitration taking place in Connecticut, United States. The decision of the arbitrator shall be final and binding.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against SNSYS.

13. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least thirty (30) days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you must stop using our services.

14. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on our platform, constitute the entire agreement between you and SNSYS regarding your use of our services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties regarding the same.

16. Waiver

No waiver by SNSYS of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of SNSYS to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: [email protected]
• Phone: (475) 264-4979
• Website: snsys.ai